About Cove Desk
A front desk for the calls you can't pick up on the job.
Who's behind it
Cove Desk is a service of Cornelia Cove LLC, 418 Broadway, Ste N, Albany, NY 12207. You can reach us at partners@corneliacove.com.
We're a new service, onboarding our first contractors now. We set each contractor up ourselves. The example businesses, callers and conversations on this site are made up to show how the service works.
What we do
Missed-call text-back replies from your business number when a call goes unanswered. It asks your job intake questions, keeps replies in a two-way thread, and rings your phone when a reply matches the emergency words you chose with us.
The AI front desk answers calls by voice 24/7, books jobs to your calendar, transfers urgent service calls to you live, and sends a follow-up text after the call. It includes text-back. See the two plans and their prices.
Who it's for
We built Cove Desk for US home-service businesses: plumbers, HVAC contractors, well and pump businesses, septic businesses, electricians and roofers. If your trade is different, tell us what you do in the audit form and we'll tell you whether it fits.
How setup works
Start with the free missed-call audit. Tell us how calls are handled today; we'll review it and reply by email or phone with what we'd change and which plan, if either, makes sense. The audit costs nothing and does not sign you up for a subscription.
You keep your number and use your carrier's call forwarding to send unanswered calls to Cove Desk. We set the wording, intake questions and emergency words with you. We also handle A2P 10DLC registration for business texting. Registration review can take time; we'll tell you when texting is approved.
Before subscribing, read the FAQ, Terms of Service and Privacy page. For a question about your setup, email partners@corneliacove.com.